Refund and Returns Policy

Thank you for shopping at Tap Tap Go. We strive to provide high-quality products and excellent customer service. However, we understand that there may be instances where you need to return a product or seek a refund. Please read this policy carefully to understand your options.

Returns

If you are not entirely satisfied with your purchase, we’re here to help.

• You have 7 working days to return an item from the date you received it.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
• Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

• If your return is approved, we will initiate a refund to your original method of payment.
• You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non­refundable unless the return is due to an error on our part.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately. We will work with you to resolve the issue and may offer a replacement or refund, depending on the situation.

Exchanges

We currently do not offer exchanges. If you require a different product, please return the item and place a new order.

Contact Us

If you have any questions on how to return your item to us, contact our customer service team at +971 54 453 3385 .