Create your profile
Add the information and content you want to share.
HELP & SUPPORT
A little help. A clear next step.
Getting started, sharing your profile or exploring a new feature? Find the right starting point and a real way to reach the team.
Contact supportTHREE WAYS TO SHARETap.
Tap.
Scan.
Go.
NFCQR codeProfile link
Your next connection starts with what works for you.
A CLOSER LOOK AT HELP & SUPPORT
A little guidance. A smoother first tap.
Your card, app and digital services each have their own setup. Start with the part you need help with, and contact Tap Tap Go for account or order-specific questions.
01Getting started
Your world, ready to open.
Download the app, follow account setup and make your profile feel like you. Use the setup guidance supplied with your physical card when connecting it.
Connect your card
Follow the activation or linking instructions provided with your Gold Card.
Try your first share
Test NFC with a compatible phone or use your QR and profile link.
02Compatibility
Find your sweet spot.
NFC depends on the phone model, settings and antenna location. A small change in position can make a difference.
Compatible iPhones
Try the top back of the phone, following the current device guidance.
Compatible Android phones
Ensure NFC is enabled and locate the antenna for your model.
Always another way
QR and your profile link offer alternatives when NFC is unavailable.
03Digital services
The right help for the right feature.
Go Cash, Virtual Visa and Tap Tap Earn have different roles and their own current requirements. Use the app for the latest account-specific options.
Wallet & payments
Check supported funding, fees, activation and eligibility before use.
Rewards
Review the current qualifying activities, points history and redemption rules.
Subscriptions
Manage app store subscriptions through the relevant store account settings.
04Orders & delivery
Your Gold Card. Your order details.
Send your Gold Card request through the checkout form. Our team confirms availability, shipping, applicable taxes and payment arrangements before you pay.
Review your order
Choose your quantity and complete the order form on this website.
Personal order service
Your request goes to [email protected]. No payment is taken by the form.
Delivery & returns
Read our Returns policy and contact the team with your order reference.
LET’S SORT IT OUT
A real question.
A real next step.
For accounts, orders or corporate enquiries, contact the Tap Tap Go team.
Contact Tap Tap GoLondon
Tap Tap Go Ltd
71–75 Shelton Street, Covent Garden
London, United Kingdom
Dubai
DSO – IFZA Properties
Dubai Silicon Oasis
Dubai, United Arab Emirates
GOOD TO KNOW
A little more
clarity.
THE NEXT CHAPTER IS YOURS
One Card.
For Everything.
Pay. Connect. Showcase. Grow.